Reference

How canda4d Handles Your Personal Data

When you open an account with canda4d and connect your DANA, OVO, or GoPay wallet, you share information with us — and this page tells you exactly what we collect, why we hold it, and what you can do about it.

DANA, OVO, GoPay wallet data handled with careAccount data kept only as long as neededYour right to access, correct, or remove dataSSL-encrypted connections on every pageContact our team to act on your privacy rights
Browse the Lobby Read FAQ
canda4d How canda4d Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, request a correction, or ask us to delete information that is no longer necessary, our support team is the right place to start. We handle privacy requests separately from general account queries so your case gets routed to the right person without delay. You can reach us through live chat inside the canda4d lobby, by email, or through the in-app support flow on your mobile device — whichever channel suits you. Once we receive your request, we acknowledge it and tell you what to expect next, including any identity check we need to confirm it is really you making the request.

Team online

Live Chat

Open the chat icon inside your canda4d account at any time. Type 'privacy request' at the start of your message so the team flags it correctly and routes it to our data-handling team rather than general account support.

Email Support

Send your data request or privacy question to our support address. Include your registered account name and the last four digits of the e-wallet (DANA, OVO, or GoPay) linked to your account so we can verify your identity before acting on the request.

In-App Request Form

Inside the account settings on mobile, find 'Privacy and Data' to submit a structured request. This path is the fastest for deletion and correction requests because it pre-fills your account details and routes directly to our data team.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at canda4d is not a single switch — it is a set of layered practices that cover how your information moves, where it sits, and who can see it. Every connection between your device and our servers uses SSL encryption, so data in transit — including your GoPay payment reference or OTP login token — cannot be read by anyone intercepting the connection. Account passwords are hashed, not stored in plain text, and wallet details are tokenised by the payment processor before they reach our systems. We review these practices when payment rails or account flows change, not only on a fixed schedule.

Data Collection

We collect only what is needed to run your account and process transactions. When you link DANA or OVO, we record the reference number and transaction status — not your full wallet credentials. Device data like IP address and session timestamps help us detect unusual login patterns.

Cookie Use

Cookies on canda4d keep your session active between pages and remember your language preference. Analytics cookies — which are anonymous — tell us which sections of the lobby you visit most so we can improve the layout. You can manage cookie preferences from the settings menu in your account.

Account Security

Every login on a new device triggers an OTP sent to your registered number. This means even if someone else has your password, they cannot access your account without the one-time code. We recommend keeping your registered mobile number current so this check always reaches you.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure, as required by applicable Indonesian data regulations. Transaction records tied to DANA, OVO, or GoPay payments are retained for the period required to resolve any disputes or regulatory queries.

Your Rights

You can request a copy of the data we hold, ask us to correct anything that is wrong, or ask us to delete data that is no longer necessary. We will carry out any of these requests after verifying your identity — usually by checking your registered account name and linked e-wallet details.

Policy Updates

When this policy changes, we post the updated version to this page and note the revision date at the bottom. If a change materially affects how we use your data, we will send a notification to your registered contact before the change takes effect, giving you time to review it.

Your Questions About This Privacy Policy

The questions below cover the situations we hear about most from people managing their accounts in Indonesia — from what happens to your GoPay transaction data to how long we keep records after an account is closed. If your question is not here, contact our support team directly through live chat or the in-app privacy form.

We collect the details you enter at registration — name, contact information, and date of birth — along with device data like your IP address and session timestamps. When you link DANA, OVO, or GoPay, we record transaction references and confirmation statuses, not your full wallet login credentials. This is the minimum needed to run your account.

We do not sell your data. We share it only with payment processors (such as the services that route DANA and OVO transactions) and with fraud-prevention tools that check for unusual account activity. Every third party we use is contractually required to handle your data to the same standard we apply ourselves.

Payment data is tokenised by the processor before it reaches our systems, so we never hold your full wallet credentials or PIN. We store the transaction reference number, the amount, and the confirmation status — enough to reconcile your account balance and resolve any disputes, but not enough to initiate a transaction without your action.

Yes. Submit a data access request through the 'Privacy and Data' section in your account settings or contact us via live chat with 'privacy request' at the start of your message. After we verify your identity using your registered account name and linked e-wallet details, we will send you a summary of the data we hold.

Use the in-app privacy form on mobile or contact our support team by email. State clearly whether you want a correction or a deletion, and include the specific data you are referring to. We will confirm receipt, verify your identity, and carry out the request within the timeframe required under applicable Indonesian data rules.

After an account is closed, we retain your data for a period required by applicable Indonesian data protection and financial regulations — primarily to resolve any outstanding disputes or regulatory queries related to your DANA, OVO, or GoPay transaction history. Data that is no longer needed for these purposes is deleted or anonymised.

We use session cookies to keep you logged in between pages, preference cookies to remember your language setting, and anonymous analytics cookies that show us which lobby sections are most visited. You can review and manage which non-essential cookies are active by going to the settings menu inside your account and selecting 'Cookie Preferences'.

We post every updated version of this policy to this page, along with the date it was last revised. If a change materially affects how your data is used — for example, a new data-sharing arrangement — we send a notification to your registered contact before that change takes effect, giving you time to review it and, if needed, contact us with questions.

Every connection to canda4d, whether you are logging in from Bekasi or anywhere else in a supported Indonesia region, uses SSL encryption. Your OTP login token and any payment reference data you send cannot be read by anyone intercepting the connection. A new-device login always triggers an OTP to your registered mobile number as an added check.

Start with our support team through live chat inside your account — type 'privacy complaint' to route your message to the data team rather than general support. If you prefer written communication, use the email channel and include your account name and the e-wallet (DANA, OVO, or GoPay) linked to your account so we can verify your identity quickly.

Related pages

canda4d Indonesia canda4d Casino Surabaya Live Table canda4d App About Us